Account Manager - Pacific Northwest

InfuSystem is a growing healthcare service provider, specializing in infusion pumps and related products and services for patients in hospitals, clinics, ambulatory surgery centers, and other major service centers.  We provide direct payer rentals, pump and consumable sales, and biomedical services and repair, serving all 50 states and Canada.  Headquartered in Rochester Hills, Michigan, we have Centers of Excellence in Kansas, California, Massachusetts, and Ontario, Canada.

As a leader in our field, our mission is to provide quality infusion services to patients and medical practices, including a 24‐hour clinical support hotline. Our team effort provides product management and clinical support to enhance the lives of our patients and the communities we serve. Service is always our highest priority; keeping the patients’ health & safety at the center of everything we do.

SUMMARY:

Under the direction of the Regional VP of Oncology Sales, the Account Manager is responsible for servicing assigned customer accounts and working with the Territory Manger to grow and maintain territories across Northern CA, OR, and WA.  The Account Manager will be responsible for managing patient documentation, deployed pumps, and supplies, while improving pump utilization and billable patient treatments, and providing superior levels of customer service.

Certain hospitals, clinics and other medical centers now require InfuSystem to provide proof of vaccinations prior to entering their facilities.  Your role may require proof of vaccination in order for us to receive the accreditation credentials needed to effectively service our customers.

IN THIS ROLE, THE IDEAL CANDIDATE WILL:

• Reside in the CA Bay Area, Portland or Seattle metro areas
• Support approx. 130 cancer centers in Northern CA, OR, and WA. Travel within territory is 40% overnight.
• 3-4 days per week dedicated to in person site visit to accounts, with goal of visiting 20-25 accounts per week. 1-2 home office days per week.  
• Participate & lead remote virtual calls as needed
• Collaborate with Territory Manager(s) to achieve monthly shared sales/utilization goals
• Provide top-quality service to customers by managing deployed pump fleet, working with customer stakeholders to achieve best practices for submitting patient documentation, and responding quickly to customer concerns/issues.
• Identify and rectify pending paperwork issues with customers utilizing internal data platforms
• Communicate with Territory Manager(s) and assigned Customer Service Rep(s) daily
• Research and answer customers’ inquiries and requests regarding Infusystem products and services
• Field customer complaints and find solutions
• Produce and submit reports as requested by Infusystem Management team
• Other duties as assigned

SUPERVISORY RESPONSIBILITIES:

No supervisory or management responsibilities.

THE IDEAL CANDIDATE WILL HAVE THE FOLLOWING QUALIFICATIONS:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Proficient knowledge of Microsoft Office products, specifically Excel
• CRM experience preferred
• Strong phone and email skills
• Professional, extremely organized, detail-oriented
• Thrive in a high-paced environment and comfortable with managing competing priorities
• Ability to analyze and interpret data quickly
• Write routine reports and correspondence

EDUCATION AND OR EXPERIENCE:

• Bachelor’s degree (B. A.) from four-year college or university; or one to two years’ related experience and/or training; or equivalent combination of education and experience
• Healthcare experience preferred

PERSONAL AND PROFESSIONAL ATTRIBUTES: 

The ideal candidate must be a rigorous analytical thinker and problem solver with the following professional attributes:

• Incredible work ethic
• Excellent written and verbal communication skills
• Self-starter with a passion for continuous learning
• Eager to develop and dedicated to achieving your highest potential
• Natural curiosity to pursue issues and increase expertise
• Passionate about InfuSystem and serving our customers and patients
• Strives to make an impact on improving our business processes and results
• Exemplary honesty, integrity and sound judgement
• Ability to collaborate effectively and work selflessly as part of a team

LANGUAGE SKILLS: Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations.  Ability to write reports, business correspondence, and procedure manuals.  Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.

MATHEMATICAL SKILLS: Ability to calculate figures and amounts such as averages, percentages, ratios, and volume specifically within a spreadsheet.

REASONING ABILITY: Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of verbal or written instructions.

COMPUTER SKILLS: To perform this job successfully, an individual must have a high level of proficiency with database software, spreadsheet software and word processing software.

CERTIFICATES, LICENSES, REGISTRATIONS: Current driver's license and insurance

OTHER QUALIFICATIONS: Must be able to travel approximately 40% of the time with overnights.

PHYSICAL DEMANDS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to sit; use hands to handle or feel; and talk or hear.  The employee frequently is required to stand, walk, and reach with hands and arms. The employee is occasionally required to climb or balance and stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision, distance vision, and ability to adjust focus.

WORK ENVIRONMENT:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

COMPREHENSIVE BENEFIT PACKAGE:

At InfuSystem, we give our employees the tools to succeed both on and off the job. Our generous benefits package provides comprehensive coverage to help you protect your health and earning power and prepare for the future. In addition, we offer perks and programs that help you grow in your career and make InfuSystem a great place to work!    

• Health plan options that include an employer contribution
• Health Savings Account (HSA)
• Healthcare and Dependent Care Flexible Spending Accounts (FSA)
• Dental and Vision premiums covered by InfuSystem
• Life Insurance, STD & LTD
• Paid Parental Leave
• Adoption and Fertility Assistance
• 401(k) with a specified Company Match
• Employee Stock Purchase Program
• Tuition Assistance
• Generous Paid Time Off plan
• Employee Assistance Program
• Competitive Pay
• Employee Referral Bonus