Communication Dispatcher II - City Distribution Division - SFPUC (1705)

• Application Opening: October 31, 2024
• Application Filing Deadline: November 6, 2024
• Hourly Compensation: $36.7750 - $44.70
• Recruitment ID: (01075779; REF45430W)

APPOINTMENT TYPE: Temporary Exempt: This position is excluded by the Charter from the competitive Civil Service examination process and shall serve at the discretion of the Appointing Officer. 

WHO ARE WE? 

San Francisco Public Utilities Commission (SFPUC)

Headquartered in San Francisco, we have 2,300 employees operating across eight counties serving more than 2.7 million customers in the San Francisco Bay Area – 24 hours per day, 365 days per year.

Our Mission: To provide our customers with high quality, efficient, and reliable water, power, and wastewater services in a manner that values environmental and community interests and sustains the resources entrusted to our care.

Our Vision: We are an innovative utility leader, recognized for excellent results in service, safety, stewardship, and inclusiveness.

We are an award-winning and industry-leading utilities organization committed to our customers, community interests, and the environment. To learn more about our organization, please visit our website at https://www.sfpuc.org/.

We are proud of our infrastructure and programs, but most importantly, we value our highly qualified and dedicated workforce which ensures that this vision becomes a reality. 

To learn more about working at the SFPUC, visit our career site at https://www.sfpuc.org/about-us/careers-sfpuc

About the City Distribution Division:

The San Francisco Public Utilities Commission’s City Distribution Division (Water Department) is responsible for directing approximately 322 employees in the operation and maintenance of the water distribution system within the City and County of San Francisco. These activities include, but are not limited to: operating and maintaining 11 pump stations, 13 reservoirs, 9 storage tanks, and other ancillary appurtenances and equipment; installing, repairing and maintaining over one thousand miles of water distribution mains including service connections and meters; four water systems comprised of the Potable, Emergency Fire Water System (EFWS), Recycled and Groundwater;  engineering and designing new main and feeder extensions; managing over 1,000 acres of city owned property and rights-of-ways; and responding to all two-alarm or greater fires to assist the Fire Department in maintaining adequate water volume and consistent pressure while fighting fires.

Role Description:

The Communications Dispatcher II provides around the clock dispatch support to the department’s managers and supervisors, field crews, and operations personnel.

Reporting Hours & Location:

• This is an as-needed temporary appointment not to exceed 1040 hours in a fiscal year.
• Candidate to cover any full shift or partial shift on an as-needed basis.
• Candidate may be called on short notice to work the day shift, (7:00am to 3:00pm), swing shift (3:00pm to 11:00pm), or graveyard shift (11:00pm to 7:00am). 
• Location: City Distribution Division, 1990 Newcomb Avenue, San Francisco, CA 94124

Essential Functions:

1. Generates service requests for water-related emergencies; sends notifications to stakeholders related to water emergencies.
2. Operates Centracom radio console to communicate with field units; makes announcements on the division's public address (PA) system as necessary.  
3. Responds to mark and locate requests (811 call before you dig requests); communicates response efforts and potential property damage to the City claims department. 
4. Coordinates vehicle relocates and submits emergency excavation permits for water emergencies and leak response activities.
5. Uses computer based software to log all emergency response activities; documents accidents, injuries, stolen vehicles, break-ins, other incidences in the division’s electronic log system.
6. Makes personnel calls to staff for overtime on behalf of supervisors and water distribution operators. 
7. Operates main entry gates and logs in after hour visitors; monitors surveillance equipment and intrusion alarms from on-site buildings.
8. Performs other related tasks and duties as assigned.

If you are interested in a job like this, we are looking for people that have the following:

Experience: 

• Two years of verifiable experience operating a two-way radio communications base station, receiving, recording and transmitting messages from one source to another.

OR

• Combined total of two years of verifiable experience operating a multi-line telephone, and a two-way radio communications base system. One year of this experience must have been operating a two-way radio base station.

Applicants must meet the minimum qualification requirement by the final filing date unless otherwise noted.

Desirable Qualifications:

• Computer-based knowledge and proficiency in Microsoft Office Suite
• Experience using electronic database systems and computerized maintenance management systems (CMMS)
• Knowledge of Citywide reporting procedures and emergency response programs

Verification of Education and Experience:

Applicants may be required to submit verification of qualifying education and experience at any point during the recruitment and selection process. Education verification information on verifying foreign education credits or degree equivalency, can be found at How to Verify Education Requirements (sfdhr.org).

Note: Falsifying one’s education, training, or work experience o. r attempted deception on the application may result in disqualification for this and future job opportunities with the City and County of San Francisco.

All work experience, education, training and other information substantiating how you meet the minimum qualifications must be included on your application by the filing deadline. Information submitted after the filing deadline will not be considered in determining whether you meet the minimum qualifications. Resumes will not be accepted in lieu of a completed City and County of San Francisco application. Applications completed improperly may be cause for ineligibility, disqualification or may lead to lower scores.

What else should I know?

Additional Information Regarding Employment with the City and County of San Francisco:

• Information About the Hiring Process
• Conviction History
• Employee Benefits Overview  
• Equal Employment Opportunity 
• Disaster Service Worker
• ADA Accommodation
• Veterans Preference
• Right to Work
• Copies of Application Documents
• Diversity Statement

Applications for City and County of San Francisco jobs are only accepted through an online process. Visit https://careers.smartrecruiters.com/CityAndCountyOfSanFrancisco1/ and begin the application process.

• Select the “I’m Interested” button and follow instructions on the screen

Applicants may be contacted by email about this recruitment and, therefore, it is their responsibility to ensure that their registered email address is accurate and kept up-to-date. Also, applicants must ensure that email from CCSF is not blocked on their computer by a spam filter. To prevent blocking, applicants should set up their email to accept CCSF mail from the following addresses (@sfgov.org, @sfdpw.org, @sfport.com, @flysfo.com, @sfwater.org, @sfdph.org, @asianart.org, @sfmta.com, @sfpl.org, @dcyf.org, @first5sf.org, @famsf.org, @ccsf.edu, @smartalerts.info, and @smartrecruiters.com).

Applicants will receive a confirmation email from [email protected] that their online application has been received in response to every announcement for which they file. Applicants should retain this confirmation email for their records. Failure to receive this email means that the online application was not submitted or received.

Analyst Information: If you have any questions regarding this recruitment or application process, please contact the job analyst, Crystal Liu, at [email protected].

The City and County of San Francisco encourages women, minorities and persons with disabilities to apply. Applicants will be considered regardless of their sex, race, age, religion, color, national origin, ancestry, physical disability, mental disability, medical condition (associated with cancer, a history of cancer, or genetic characteristics), HIV/AIDS status, genetic information, marital status, sexual orientation, gender, gender identity, gender expression, military and veteran status, or other protected category under the law.