GENERAL SUMMARY OF DUTIES: Responsible for ensuring each
member receives outstanding service by providing a professional,
positive and friendly delivery experience. Maintain safe and
efficient travel throughout the area, complete accurate cash and
inventory handling practices, and always provide the highest level of
customer service. Understand and embrace the mission of SPARC,
affiliate organization(s), and their role in the industry and local
and greater communities.
SUPERVISION RECEIVED: Reports to Dispensary Manager
and Dispensary Supervisors
SUPERVISION EXERCISED: None
EXAMPLE OF DUTIES: (This list may not include all of the
duties assigned.)
- Process and deliver customer
orders using web-based
application.
- Receive cash
payments and make accurate change.
-
Provide exceptional customer service by phone, text,
and in person during deliveries.
-
Develop and maintain rapport with members, customers,
and staff.
- Ensure member
concerns and/or questions are solved and answered
promptly and efficiently and communicate member requests
and/or issues to a Dispensary Supervisor.
- Ensure strict controls to protect organization
assets at the direction of management.
- Obey all traffic laws and operate vehicles in a
safe and legal manner.
-
Complete Daily pre-shift Safety Checklists on
vehicle.
- Maintain a positive work
environment conducive to trust and respect.
- Maintain strictest confidentiality in compliance with
HIPAA guidelines.
- During “down
time” between deliveries, assist Dispensary staff with
inventory, organizing back stock, cleaning, updating websites
and online menus and other tasks as assigned.
Requirements
Knowledge, Skills and Abilities
- Available to work varied hours/days, including
nights, weekends, holidays, and/or events.
- Ability to adhere to the highest customer service
standards always.
- Ability to
communicate clearly, honestly, and effectively with customers
and staff in all situations.
-
Personal knowledge of the effects of cannabis on self and
others.
- Strong problem solving,
customer service and interpersonal skills.
- Ability to dispense cannabis products accurately and
efficiently.
- Strong math skills for
use of apps, Point of Sale (POS) system and cash
handling.
- Ability to maintain high
standards in a fast-paced, constantly evolving
environment.
- Must possess a high
degree of personal ownership and accountability.
- Must have a high level of organization, patience, and
flexibility.
- Ability to adapt to a
changing industry and growing organization.
- Maintain a valid driver’s license for at least 2
years, valid car insurance showing that you're covered
to use your vehicle for work and car registration at all
times.
- Must have a reliable vehicle
no more than 15 years old and a clean driving history,
specifically, no more than one moving violation or at-fault
non major accident in the last year and no more than 2 in
the last three years, and no major violations in the last 5
years.
- This is a
NON-MEDICATING/NON-CANNABIS CONSUMPTION position. At no time
during any shift may a driver be under the influence of
cannabis or any other controlled substance. That means cannabis
may not be used before starting, during worked hours, or during
any breaks or meal periods.
-
Failure to comply may result in serious legal, financial,
and professional consequences.
EDUCATION/EXPERIENCE: High school diploma or general
education degree (GED); or one to three months related experience
and/or training; or equivalent combination of education and
experience. Retail, cash handling and customer service experience
preferred. Must be 21 years old and submit to a background check.
TYPICAL PHYSICAL DEMANDS: Work may require prolonged
sitting/standing, some bending, stooping and stretching. Requires
eye-hand coordination and manual dexterity sufficient to operate a
motor vehicle and basic office equipment. Requires normal range of
hearing. Requires healthy vision (aided or unaided) sufficient for
safe driving with the ability to see color and adjust focus.
TYPICAL WORKING CONDITIONS: Work is performed in a
busy Dispensary, in a motor vehicle and in public or at the homes of
delivery customers. The work environment may be very loud, fluctuating
between extreme cold and hot temperatures. Involves frequent contact
with staff and the public. Work may be stressful at times and may
include dealing with difficult members and/or law enforcement.
Available to work varied hours/days, including nights, weekends,
holidays, and/or events.
CERTIFICATES/LICENSES: None.
Benefits
BENEFITS
AND PERKS:
-
Voluntary
Life Insurance
-
Employer
paid Life and LTD
-
Hospital/Accident/Critical
Illness Indemnity
-
Commuter
FSA
-
401(k)
Retirement
-
Pet
Insurance
-
Employer
paid Employee Assistance Plan
-
Employee
discount
-
Employee
dispensary credit/allowance
-
Free
snacks at all SPARC locations
-
Tip
pool distribution
-
Sales
bonus incentives
-
7 days
paid Holidays per year
-
Vacation
accrual
-
9 days
sick leave
-
2 Paid
personal days - Birthday and Anniversary