About the Team:
The Giants’ Experience Development team oversees key aspects of the guest experience at Oracle Park and is dedicated to bringing the many departments and vendors that guests interact with along their journeys at Oracle Park together to elevate the guest experience. The team directly manages Oracle Park’s concessions partner, Guest Services team, and transportation systems, as well as the operation of the public realm and park space in the Mission Rock development (across McCovey Cove from Oracle Park) and the guest experience at the Giants’ Spring Training facility in Scottsdale, AZ. The department was created in 2024 with the aim of bringing together key internal teams with significant influence on the Oracle Park experience that have traditionally operated in silos. A key driver of the creation of the department is the Giants 2023-25 strategic plan (the Game Plan), which outlines several areas of organization-wide focus for the plan period, including Elevating the Complete Fan Experience.
About the Role:
The San Francisco Giants are looking for a full-time Manager of Hospitality and Experience Development, who will have the unique opportunity to play a key role in managing hospitality execution and special projects aimed at elevating the guest experience at our world-class ballpark and events venue, with a particular emphasis on food and beverage-centric initiatives. You’ll work closely with the Oracle Park’s concessionaire, Diamond 58 (a jointly developed sub-brand of Aramark and the Giants), as well as a variety of internal departments at the Giants.
You will be expected to work and communicate with a wide range of internal and external stakeholders to help achieve our ambitious visions for the Oracle Park food and beverage program and customer service. The ideal candidate will have a genuine passion for hospitality, food, and beverage and a demonstrated ability to manage projects, work with a diverse set of stakeholders, track and follow through on commitments, make meaning of observations and data to drive improvements in service delivery and operations, work non-traditional hours (especially during baseball season), and operate with urgency and on deadlines. This role reports to the Senior Director of Experience Strategy and will help to oversee the day-to-day operations of Diamond 58 and to coordinate the concessionaire’s service delivery with other teams that help to deliver an excellent guest experience at Oracle Park. This position will be located in our beautiful ballpark headquarters at 24 Willie Mays Plaza in San Francisco.
Specific responsibilities may include, but are not limited to:
· Collaborating with Diamond 58 to curate innovative culinary programming associated with Giants heritage events and non-baseball special events
· Working with the Diamond 58 and client services team to refine technology adoption, workflow and administrative processes to optimize our operations
· Facilitating regular quality assurance meetings with the Diamond 58 and event services team to ensure consistent compliance with SOPs and integration of creativity and industry best practices to evolve our hospitality experience
· In collaboration with the client services and event services teams, overseeing F&B programming for large-scale, non-baseball events at Oracle Park
· Project managing various initiatives related to cap ex buildout of new spaces, partnership integrations and product development
You’re Excited About This Opportunity Because…
· You are passionate about hospitality, food, and beverage, have a keen understanding of the elements that create an excellent hospitality experience, enjoy learning from hospitality experiences you’ve had, and like putting those learnings into action in your work.
· You enjoy putting yourself in other people’s shoes and putting insights about others’ experiences into action in plans, processes, and communications.
· You are fired up about working in a fast-paced environment and a rapidly evolving business.
· You feel gratified to play an important role in ensuring that our fans’ visits to Oracle Park are made more memorable through smells, tastes, and the personal touch our staff provides in delivering a great guest experience.
· You are eager to earn trust and work cross-functionally within the SF Giants organization and with Diamond 58.
Qualifications
· Demonstrated experience and go-to systems or personal processes for tracking and following through on a complex array of tasks, as well as developing and executing on plans for individual projects
· Ability to understand where different stakeholders are coming from and tailor one’s approach to different interests and points of view
· Ability to communicate clearly and succinctly
· Customer service skills and a customer-oriented mindset
· Demonstrated track record of working with internal partners to achieve outcomes
· Experience working on deadlines and with urgency
· Experience in or willingness to learn basic data analysis in Excel and in synthesizing findings from data
· 2+ years of experience in a food and beverage or other hospitality environment
We’re Excited About You Because…
· You are an authentic, inspiring, and passionate team member.
· You’re a problem-solver who is motivated by complex challenges for which there aren’t simple solutions.
· You dare to take on ambitious projects and make things happen.
· You bring experience in hospitality and/or the food and beverage industry and a readiness to apply learnings from those experiences in a new environment.
$80,000 - $90,000 a year
At the San Francisco Giants, we carefully consider a wide range of factors when determining compensation, including your background and experience. These considerations can cause your compensation to vary. We expect the base salary for this position to be in the range of $80,000 to $90,000 plus annual bonus component, and will depend on your skills, qualifications, experience and other factors the San Francisco Giants consider relevant to the hiring decision Additionally
In addition to your salary, the San Francisco Giants believe in providing a competitive total rewards package for its employees. We offer employees a full range of best in class benefits with a robust medical, dental and vision coverage, a generous 401(K) matching program, and complimentary Giants tickets. At the Giants we prioritize employee wellbeing by offering dedicated mental health support, a hybrid working environment, transportation benefits, wellness programs, and paid time off including half day Fridays during the season and an extended holiday break. All benefits are subject to eligibility requirements and the terms of official plan documents which may be modified or amended from time to time.
About the Giants
One of the oldest teams in Major League Baseball, the San Francisco Giants are dedicated to enriching our community through innovation and excellence on and off the field. This past decade, the organization has won three World Series Championships, made four playoff appearances and thrown four no-hitters.
Off the field, the Giants have become internationally-renowned as a host to entrepreneurial and premier entertainment events. Celebrating over 60 years in San Francisco, the organization is entrenched in the Bay Area community as the Giants work with corporate and non-profit partners to raise awareness, educate and generate interest in a variety of issues important to both their fans and the local community.
We are truly unique; we are an organization committed to your growth, your learning, your development and your entire employee experience. We only win when our employees succeed and we're dedicated to helping you develop your strengths. We have a cultural foundation built on diversity, innovation and teamwork and we want you and your ideas to thrive at the San Francisco Giants.
Our Commitment to Diversity and Inclusion
At the Giants, we strive to foster an inclusive work environment that encompasses the rich diversity of the San Francisco Bay Area, the place we call home. We welcome all people and are committed to creating an inclusive community built on a foundation of respect for all individuals. We seek to hire, develop and retain talented people from all backgrounds. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunities to excel.
Individuals from non-traditional backgrounds, historically marginalized or underrepresented groups strongly encouraged to apply. If you are not sure that you’re 100% qualified, but up for the challenge - we want you to apply.
At the Giants, we believe we put our best work forward when our employees bring together ideas that are diverse in thought. We are proud to be an equal opportunity workplace and are committed to equal employment opportunity regardless of race, religious creed, color, national origin, ancestry, medical condition or disability, genetic condition, marital status, domestic partnership status, sex, gender, gender identity, gender expression, age, sexual orientation, military or veteran status and any other protected class under federal, state or local law. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. In addition, we will provide reasonable accommodations for qualified individuals with disabilities. If you have a disability or special need, we would like to know how we can better accommodate you.