Senior Human Resources Advisor: Learning and Development

ESSENTIAL FUNCTIONS

• Work with agency leadership to identify and assess the training needs of the agency staff.
• Develop job specific competency roadmaps that identify success in each position and assist employees in identifying career pathways in conjunction with HR Manager: Learning and Recruitment and Agency Leadership,.
• Develop and implement a robust training program to meet agency and employee needs that builds a strong pipeline of internal candidates for promotion.
• Keep abreast of training trends and best practices in adult centered learning to ensure training effectiveness.
• Manage training budget, using it to hire external trainers, develop training videos and purchase other training related materials.
• Assist with scheduling, tracking and coordinating employee training programs and educational funds.
• In conjunction with agency leadership, evaluate agency performance and modify and enhance training programs to meet program needs.
• Maintain training records and assist in reporting completed trainings to funders.
• Develop curriculum and training manuals as needed.
• Ensure THC’s mission, core values and customer service philosophy are integrated in all trainings and training material.
• In conjunction with Senior Advisor Recruitment, develop, lead, and maintain a comprehensive new employee orientation and onboarding process for all new hires. This includes coordinating initial job-specific training with managers and reviewing benefits package and options with all new hires.
• Assist with the probationary and annual performance review processes.
• Assist in development and maintenance of HRIS.
• Assist with employee recognition and celebration programs.
• Serve as back-up in the areas of recruitment, HRIS/payroll, and other HR duties as assigned.
• Work in collaboration with the HR team to complete priority projects and address emerging issues.
• Respond to all phone messages, staff requests, emails, and instant messages as appropriate and in a timely manner.
• Attend all meetings as scheduled and participate in meetings/trainings as requested.

This job description reflects management's assignment of essential functions.  It does not prescribe or restrict the tasks that may be assigned.

ESSENTIAL QUALIFICATIONS

• High School Degree required. BA/BS degree in a related field preferred.
• Must have a minimum of 2 years of experience in learning and development including developing trainings or 4 years of management experience that includes training development and training employees as a major responsibility.
• Strong commitment and understanding of issues surrounding access, equity, diversity, inclusion, implicit bias, and systemic and institutional racism.
• Must have knowledge of various employment laws and the ability to apply them in practice.
• Must display good judgment and be able to gather and analyze information skillfully.
• Must have a thorough working knowledge of Microsoft Office Suite.
• Must have an ability to produce and analyze reports, and write business correspondence.
• Must have an ability to effectively present information and respond to questions from groups of managers, current and prospective employees, clients, and the general public.
• Must have an ability to read, understand, and apply language from contracts, manuals, policies, technical procedures, and instructions.
• Must have demonstrated analytical, critical thinking, and problem-solving skills.
• Must have experience in conflict resolution.
• Must have demonstrated customer service skills.
• Must read, communicate orally, and write in English.
• Must be able to manage multiple projects with limited guidance in a fast-paced environment and meet strict deadlines with excellent attention to detail.
• Must pass all post-contingency offer background checks, reference checks, and TB screening clearances. ^[1]
• Experience working with diverse, low-income, homeless and/or formerly homeless population preferred.
• Experience working in non-profit or public sector preferred.
• Familiarity with timekeeping/HRIS preferred.

REQUIRED BEHAVIORAL SKILLS & ABILITIES

• Demonstrates passion, commitment, and behavior that are consistent with THC’s Mission, Core Values, and Customer Service Philosophy.
• Adapts well to change, and remains professional, respectful, and composed at all times.
• Must be mature, honest, dependable, and accountable.
• Establishes and maintains effective and appropriate relationships and boundaries, and communicates with clients, co-workers, supervisors, and external parties in a manner that fosters respect and trust.
• Exercises good judgment in using and/or keeping information regarding clients, co-workers, and THC confidential.
• Works well independently, collaboratively, and as a team member.
• Follows instructions completely and asks for help and/or guidance from supervisors when needed.
• Has good time management skills and is punctual to work, THC meetings, and events.
• Refrains from actions that may result in conflict or may be determined as threatening or violent.
• Takes pride in work and performs all assigned duties diligently, efficiently, and effectively.

[1] Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with conviction and arrest records.