Staff Software Engineer - Incident Management

PagerDuty empowers teams of all kinds to do the critical work that moves business forward through the PagerDuty Operations Cloud.

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PagerDuty is seeking a Staff Software Engineer to join our Incident Management team. As a staff software engineer in our core product, you will be responsible for owning critical services within the PagerDuty product, and delivering innovative product features through continuous interaction across the Operations Cloud. This is an exciting opportunity to work alongside a high-performing team focused on having a major impact on incident lifecycle management at PagerDuty. The ideal candidate will have a strong full stack background and experience with distributed systems. 

PagerDuty is a flexible, hybrid workplace. We embrace and encourage in-person working as an integral part of our culture. Both our employees and external research tells us that co-located collaboration strengthens connections, drives innovation, and accelerates learning.

This role is expected to come into our San Francisco office 1 time per month, so you can thrive in your new role and fully embrace being a Dutonian!

Key Responsibilities 

• From day one, you’ll be designing, coding, testing and shipping front-end interfaces, APIs, or backend applications and microservices that ensure we deliver secure, highly reliable and scalable solutions to our customers.


• Work closely with product managers, designers, and other stakeholders to gather requirements, prioritize tasks, and deliver features on time and within scope.


• Be a mentor for colleagues and help promote knowledge-sharing


• You will utilize best practices in software engineering to architect, code, test, and deploy high-quality solutions that meet customer requirements and adhere to internal standards.


• Participate in your team’s on-call rotation, triaging and addressing production issues as they arise.


• Conduct thorough testing and debugging to identify and resolve issues, ensuring the stability and performance of integrated solutions.


• Participate in code reviews, knowledge-sharing sessions, and continuous improvement initiatives to foster a collaborative and innovative team environment.


• Use your analytical skills to clarify questions, share your approach, and collaborate with your team to build and test elegant solutions.

Basic Qualifications:

• 12+ years of full-stack experience with modern programming languages


• SaaS experience (B2B preferred)


• Advanced knowledge with data structures, algorithms, object-oriented design, design patterns, and performance/scale considerations


• Experience with any of the modern UI frameworks like React


• Advanced knowledge experience working with relational databases including development, troubleshooting and performance optimization


• Experience with multiple technology stacks: Cloud Dev, Platforms, Web Dev, Frameworks or service–oriented architecture

Preferred Qualifications:

• Experience building highly scalable products or platforms 


• Strong business acumen


• Strong experience with AWS or other IaaS platforms


• You are empathetic - you can clearly communicate your thoughts and opinions to others and facilitate these technical discussions to a successful outcome

The base salary range for this position is 176,000 - 281,000 USD. This role may also be eligible for bonus, commission, equity, and/or benefits.

Our base salary ranges are determined by role, level, and location. The range, which is subject to change based on primary work location, reflects the minimum and maximum base salary we expect to pay newly hired employees for the position. Within the range, we determine pay for an individual based on a number of factors including market location, job-related knowledge, skills/competencies and experience.

Your recruiter can share more about the specific offerings for this role, as well as the salary range for your primary work location during the hiring process.

Not sure if you qualify?

Apply anyway! We extend opportunities to a broad array of candidates, including those with diverse workplace experiences and backgrounds. Whether you're new to the corporate world, returning to work after a gap in employment, or simply looking to take the next step in your career path, we are excited to connect with you.

Where we work

PagerDuty currently has offices in Atlanta, Lisbon, London, San Francisco, Santiago, Sydney, Tokyo, and Toronto. We offer a hybrid, flexible workplace. We also provide ample opportunities for in-person and virtual connection, like team offsites and volunteering events.

How we work

Our values are deeply embedded in how we operate and the people we bring on board. You will see our values ingrained in how we support our customers, collaborate with our colleagues, develop our products and foster an inclusive and empathetic work culture.

• Champion the Customer | Put users first to design great products and experiences.


• Run Together | Build strong teams that amplify our impact on users.


• Take the Lead | Disrupt and invent to be the first choice for users.


• Ack + Own | Take ownership and action to deliver more efficiently to users. 


• Bring Your Self | Bring your best self to build empathy and trust with users.

What we offer

One way we ensure our employees are inspired to do their best is through a comprehensive total rewards approach that supports them and their loved ones. As a global organization, our programs are competitive with industry standards and aligned with local laws and regulations. Learn more, including country-specific offerings, on our benefits site.

Your package may include:

• Competitive salary


• Comprehensive benefits package from day one


• Flexible work arrangements


• Generous paid vacation time


• Paid holidays and sick leave


• Dutonian Wellness Days - scheduled company-wide paid days off in addition to PTO


• Company equity*


• ESPP (Employee Stock Purchase Program)*


• Retirement or pension plan*


• Paid parental leave - up to 22 weeks for pregnant parent, up to 12 weeks for non-pregnant parent (some countries have longer leave standards and we comply with local laws)*


• HibernationDuty - an annual company paid week off when everyone at PagerDuty, with the exception of a small, coverage crew, is asked to take a much needed break to truly disconnect and recharge


• Paid volunteer time off - 20 hours per year


• Company-wide hack weeks


• Mental wellness programs

*Eligibility may vary by role, region, and tenure

About PagerDuty

PagerDuty, Inc. (NYSE:PD) is a global leader in digital operations management. The PagerDuty Operations Cloud revolutionizes how critical work gets done, and powers the agility that drives digital transformation. Customers rely on the PagerDuty Operations Cloud to compress costs, accelerate productivity, win revenue, sustain seamless digital experiences, and earn customer trust. More than half of the Fortune 500 and more than two thirds of the Fortune 100 trust PagerDuty including Cisco, Cox Automotive, DoorDash, Electronic Arts, Genentech, Shopify, Zoom and more.

Led by CEO Jennifer Tejada, PagerDuty’s Board of Directors is 50% female and 62% URP representation. We strive to build a more equitable world by investing 1% each of company equity, product, and employee volunteer time.

PagerDuty is Great Place to Work-certified™, a Fortune Best Workplace for Millennials, a Fortune Best Medium Workplace, a Fortune Best Workplace in Technology, and a top rated product on TrustRadius and G2. 

Go behind-the-scenes on our careers site and @pagerduty on Instagram.

Additional Information

PagerDuty is committed to creating a diverse environment and is an equal opportunity employer. PagerDuty does not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, parental status, veteran status, or disability status.

PagerDuty is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application process. Should you require accommodation, please email accommodation@pagerduty.com and we will work with you to meet your accessibility needs.

PagerDuty uses the E-Verify employment verification program.