Job description
Company Overview:
Proper Hospitality is an international hospitality company that designs, brands and operates bespoke properties and experiences. Our eponymously named Proper Hotels are located in emerging urban innovation districts within the most exciting U.S. cities, including San Francisco, Los Angeles, Palm Springs, and Austin. Each Proper Hotel is a unique reflection of the vibrant community around it, and shares the same excellence in service, convenience of location, and world-class amenities provided by its local networks of co-conspirators – innovators in food, beverage, technology, art, music, fashion and wellness.
Proper Hospitality is made up of a diverse group of passionate individuals who share a common love for hotels and the art of hospitality. Our philosophy is simple: There is a right way to do things, and anything less just isn’t proper. We are seeking out the “best of the best” from inside and outside of the industry to work alongside us as we grow a new kind of lifestyle Hospitality Company inspired by a centuries-old tradition. The work is challenging and fast-paced but rewarding above all.
What follows is a general overview of some of the qualifications for, and duties associated with, this position, and certain expectations regarding job performance. This is not a comprehensive job description, and it does not identify all essential job functions or duties associated with this position. It is being provided as additional information to help you better understand the position.
Job Profile:
Responsible for soliciting new accounts and maintaining relationships with existing accounts to meet and/or exceed budgeted and forecasted group revenue goals. This position will be selling San Francisco Proper Hotel.
Responsibilities:
o Solicit new accounts to meet/exceed group room revenue goals for San Francisco Proper Hotel. This will consist of telephone solicitation, outside sales calls, trade shows, site inspections and written communication.
o Preparing correspondence to customers on a timely manner, preparing internal booking reports and file maintenance within Delphi.
o Communicate with other departments to ensure reservations and group details are complete to customer satisfaction.
o Participation in sales and revenue meetings, training and other sales related meetings as required.
o Attend community/social/networking events and industry meetings in an effort to gain leads and build relationships in the community.
o Develop and maintain knowledge of market trends, competition and customers.
o Professionally represent the company at all times, especially while attending outside events.
o Assist with reports and /or competitive data collection as needed.
Qualifications:
o Knowledge of hotel room sales, planning and execution of sales solicitation effort that is consistent with the sales and marketing objectives of Proper Hospitality.
o Ability to effectively communicate with customers in a friendly and positive manner both internally and externally.
o Ability to communicate customer needs to other departments in a timely manner and resolve complaints from guests as needed.
o Proven ability in sales and skill in both oral and written communication – Forbes training desired.
o Personal computer knowledge (Outlook, Word, Excel, Delphi, and HMS)
o Ability to establish and achieve all sales and activity goals.
o Four-year college degree preferred. However, any combination of education and training within hotel sales may also be considered.
o A minimum of 2 years of past hotel sales experience required
Proper Hospitality provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, gender, gender identity or expression, genetics, or any other federal/state protected category.
Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.