BA Global Talent is seeking a qualified professional to join a dynamic team in the role of HubSpot Account Manager. In this position, you'll bridge the communication between a client and the business. As the primary point of contact (POC) with assigned customers, translate customer requirements for PM to create new projects or tasks for implementation. You should be a motivated individual looking to grow in the marketing industry, have a passion for helping others and a drive to provide exceptional customer service.
Role Objectives: • Forecasting and monitoring account metrics for each client. • Preparing account reports when appropriate or requested by the client. • Collaborating with the PM to meet client goals and objectives. • Act as the main point of contact in all matters relating to client concerns and needs. • Ensuring timely and accurate delivery to meet client expectations and aims.
Responsibilities: • Serve as the lead point of contact for all customer account management matters, such as scoping, understanding, and communicating change orders. • Ensure the timely and successful delivery of our solutions according to customer needs and objectives. • Work with cross-functional teams and various stakeholders, including analytics, design/user experience, engineering, and user enablement. • Utilize HubSpot for project management and client communication. • Prepare status reports on all on-going projects. • Work in an agile environment and continuously review needs, refine priorities, outline milestones and deliverables, and identify opportunities and risks. • Assist with challenging client requests or issue escalations as needed. • Approve monthly client reports for billing purposes. • Build and maintain strong, long-lasting client relationships. • Identify areas of improvement or adjustment related to Marketing services. • Identify and develop new business with existing clients. • Develop a thorough understanding of our products and service offerings to better upsell and cross-sell to clients.
Requirements: • Native English speaker required. • 2-3 years of experience in Project/Account Management. • Hands-on experience with HubSpot. • Experience in an advertising or marketing agency is a big plus. • Excellent communication and interpersonal skills. • Organizational ability and attention to detail in order to manage multiple accounts successfully at the same time. • Time management skills to transition between accounts easily. • Excellent listening, negotiation and presentation abilities. • Recommended HubSpot certifications: Guided Client Onboarding, Delivering Client Success, Platform Consulting. • Established background in launching software or services in partnership with engineering teams, as well as a high degree of proficiency in prototyping and iterative development.
Schedule: Remote Full-time, 9-6 PST, Mountain time, or CST.
BA Global Talent is a young, fast-growing company that strives to provide high-quality remote and US-based workers to US clients. BA was founded by a lawyer and a business administrator who harnessed their expertise and relevant local experiences to ensure that demanding employers can find high-quality, remote workers to help their businesses grow.