Lead Hospitality Specialist

It's fun to work at a company where people truly believe in what they are doing!

Job Description:

Provide hospitality and event coordination or other services defined or outlined in Epiq's service agreement with client. Provide support for miscellaneous requests and flex services with a "can do" attitude and philosophy. Accurately communicate with client staff and Epiq team members regarding commitments, deadlines, challenges, requests, etc.

Responsibilities:

• Provide event planning, hospitality or other services defined or outlined in Epiq’s service agreement with client.
• Manage all onsite and offsite specialty events and monthly social gatherings.
• Apply necessary effort and QC approach to deliver “Best-in-class” work and service.
• Coordinate additional assistance with Hospitality Specialists on team.
• Ensure customers request to set-up meeting rooms in a timely matter in accordance with Epiq's standards and instructions given by the client.
• Perform walk through of various floors to inspect and ensure that all rooms are clean, stocked with supplies and ready for the next event.
• Manage the cleaning, dusting and other incidental tasks as needed to ensure event areas are client ready.
• Work directly with building management, events vendors, and any third-party specialty service providers to coordinate, set-up, staff, break-down, clean and set room to standard configuration as per an agreed upon written Scope of Work.
• Develop Scope, budget, and event timelines for Firm approval.
• Accurately communicate with client staff and Epiq team members regarding commitments, deadlines, challenges, requests, etc.
• Invest proper effort and QC approach to deliver highest quality work and service.
• Deliver on service commitments in a timely and accurate manner.
• Excellent customer service skills, strong communication skills, ability to multi- task, and project manage events through all phases of delivery.
• Monitor and listen to customers’ needs and provide consulting to ensure events meet the high standards defined by the Firm.
• Ensure all client needs and requests are met and accurately delivered in a timely manner.

Requirements:

• High school Diploma or Equivalent required
• Minimum of 3–5-year professional hospitality level event experience
• Previous experience in corporate Food and Beverage services preferred.
• Be personable, articulate, knowledgeable and professional in presenting oneself in a professional setting.
• High level of computer proficiency
• Excellent organizational skills
• Strong initiative required; ability to work independently with minimal direct supervision.

#INDHP

The Compensation range for this role is $24.08 to 26.00 USD per hour and may be eligible for an annual bonus. Actual compensation within that range will be dependent upon the individual's location, skills, experience and qualifications.

Click here to learn about Epiq's Benefits.

If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!

It is Epiq’s policy to comply with all applicable equal employment opportunity laws by making all employment decisions without unlawful regard or consideration of any individual’s race, religion, ethnicity, color, sex, sexual orientation, gender identity or expressions, transgender status, sexual and other reproductive health decisions, marital status, age, national origin, genetic information, ancestry, citizenship, physical or mental disability, veteran or family status or any other basis protected by applicable national, federal, state, provincial or local law. Epiq’s policy prohibits unlawful discrimination based on any of these impermissible bases, as well as any bases or grounds protected by applicable law in each jurisdiction. In addition Epiq will take affirmative action for minorities, women, covered veterans and individuals with disabilities. If you need assistance or an accommodation during the application process because of a disability, it is available upon request. Epiq is pleased to provide such assistance and no applicant will be penalized as a result of such a request.  Pursuant to relevant law, where applicable, Epiq will consider for employment qualified applicants with arrest and conviction records.