Position Type: Full-Time, on-site + field, Exempt
Location: 2567 Mission Street, San Francisco, CA 94110
Compensation: $65,520/annually
Hamilton Families
Our mission is to end family homelessness in the San Francisco Bay Area. Established in 1985, Hamilton Families is San Francisco's leading service provider to homeless families, with carefully designed programs to prevent homelessness, provide shelter and stability, return families to permanent housing and support the well-being of children experiencing homelessness. We currently operate these programs across five sites in San Francisco, and in recent years have partnered with organizations such as the Giants, Google, Salesforce, Twitter, Airbnb, government officials and the wider Bay Area community. For more information, visit www.hamiltonfamilies.org.
Department and Position Overview
The Real Estate Department cultivates deep engagement with landlords, investors, property management companies, and private homeowners within San Francisco and the greater Bay Area. The Real Estate Departments creates an inventory of housing units available for individuals and families experiencing homelessness or housing instability within Hamilton Families programs and external programs.
The Real Estate Coordinator is a key leadership role in the Real Estate department. Reporting to the Real Estate Team Manager, this position will seek housing opportunities within San Francisco and the broader Bay Area by building relationships with landlords, investors, and private homeowners. This position will supervise Real Estate staff and lead the team to achieve goals for landlord relationship development while obtaining new housing units and housing retention. The Real Estate Coordinator serves as a hub of information about housing resources for HF staff and works in close coordination with the housing search and housing retention teams. The ideal person will be a strong networker with solid supervisory skills who is knowledgeable about the rental market, leasing and property management. They will take ownership and have a proven track record of results.
Primary Duties and Responsibilities
- Directly supervise Real Estate staff. Conduct staff meetings, supervision, and performance appraisals. Assist with recruitment, hiring and training efforts.
- Network with Bay Area realtors, investors, developers, landlords, private owners, landlord groups and/or associations, present information about the program and build landlord partnerships.
- Develop and maintain relationships with landlords and owners that provide housing in the public and private rental market for HF program participants.
- Work closely with the program leadership team to execute the Heading Home Campaign strategy to assist families to obtain housing.
- Proactively seek out and identify available housing units; lead team to achieve monthly goals for number of units available in housing database.
- Facilitate regular meetings with HF housing search and retention teams; work collaboratively to ensure participant housing placement and retention stability.
- Act as the landlord liaison, including assisting participants and landlords with mediating and resolving conflicts in coordination with Retention Specialist team.
- Serve as an internal expert and housing information resource by conducting research, assembling data, and performing special projects.
- Create and maintain resource guides on Bay Area housing market, local landlords, tenant rights, eviction prevention, financial advice and other topics to assist families in securing and maintaining housing.
- Prepare and deliver presentations about housing resources to Hamilton Families’ staff, current and potential program participants and other service providers.
- Assist Real Estate Director in developing and revising policies and procedures, operations manuals and landlord marketing materials.
- Ensure program quality and adherence to stated standards of conduct, ethics and confidentiality requirements.
- Other duties as assigned.
Qualifications, Skills and Abilities
- Bachelor’s degree from an accredited college or university, or equivalent combination of education and work experience in a relevant field.
- Minimum of three years of experience in property management, real estate, sales, marketing or a related field.
- Knowledge of rental housing market and housing resources in the Bay Area. General understanding of fair housing and landlord/tenant law.
- Excellent written and verbal communication skills. Strong networking and relationship-building skills.
- Sensitivity to the needs of families experiencing homelessness; able and willing to work with diverse staff and participants.
- Highly organized; able to manage multiple projects with demanding deadlines and to work independently and as a member of a team.
- Proficient in Microsoft Office applications including Word, Excel, PowerPoint and Outlook, etc.
- Valid CADL, clean driving record, and proof of insurance; able and willing to travel locally as needed.
- CPR and First Aid certification are within the first six months of hire.
- Essential job functions include using a telephone, working at a standard computer terminal; ability to follow reasonable ergonomic accommodations; sit and stand for long intervals; reach, bend, lift, and carry up to 40 pounds depending on position; and walk up and down stairs several times a day.
- Criminal background check, fingerprint imaging, TB (Tuberculosis) clearance, and documentation required post offer.
Hamilton Families is proud to be an Equal Employment Opportunity employer. Equity, diversity, and inclusion are central to our organization. We actively seek and prioritize diversity in our teams. We welcome applications from people with a variety of backgrounds and ages, including people of color, candidates with lived experiences, candidates in the LGBTQ+ community, and candidates who identify personally at any part of the gender spectrum. Additionally, we are committed to working with and providing reasonable accommodations to individuals with disabilities.